FAQs
General Information
What is the smoking policy?
Blu Galapagos is a 100% non-smoking hotel. Smoking is not permitted in any of our rooms or public indoor areas. A designated smoking area is available…
Reservations & Policies
What are the check-in and check-out times?
Our standard check-in time is 3:00 PM and our standard check-out time is 11:00 AM.
Can I request an early check-in or late check-out?
Early check-in and late check-out are subject to availability. Please contact our reception desk 24 hours prior to your arrival to make a request. Additional…
What is your cancellation policy?
For bookings made directly on our website, we offer free cancellation up to 48 hours before your scheduled arrival date. Cancellations made within 48 hours…
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express. We also accept cash payments upon check-in. A valid credit card is required…
Rooms & Accommodations
What amenities are included in the rooms?
All our rooms are equipped with an en-suite bathroom, a flat-screen TV with cable channels, a mini-refrigerator, a personal safe, a coffee maker, and a…
Do you offer accessible rooms?
Yes, we have a limited number of accessible rooms designed for guests with mobility needs. These rooms feature wider doorways and roll-in showers. Please contact…
Can I request an extra bed in my room?
Yes, an extra rollaway bed can be placed in most of our room types for an additional nightly charge. Please make your request at the…
Hotel Amenities & Services
Do you serve breakfast?
Yes, a complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM in our dining area on the ground floor. We also offer…
What are the hours for the pool and fitness center?
Our swimming pool and fitness center are open to all guests from 6:00 AM to 10:00 PM daily. Towels are provided in both areas.
Is there a restaurant or bar at the hotel?
Our on-site restaurant, [Restaurant Name], is open for lunch and dinner from 12:00 PM to 10:00 PM. Our lobby bar serves drinks and light snacks…
Location & Transportation
Do you offer airport transportation?
We can arrange a private airport transfer for you at an additional cost. Please contact our concierge at least 48 hours before your arrival with…