Last updated: 15/10/2024
At Hotel Blu Galápagos, we take the privacy of our clients and website visitors very seriously. This Privacy and Cookies Policy is intended to inform you about how we collect, use, share, and protect the personal information you provide to us. The processing of your personal data is carried out in accordance with the Organic Law on Data Protection of Ecuador (LOPDP) and other applicable regulations.
1. Information We Collect
We collect both personal and non-personal information when you use our website, make reservations, or interact with us in any way.
1.1 Personally Identifiable Information (PII)
The personal information we may collect includes:
• Contact information: such as your full name, email address, phone number, postal address, and any other data provided in contact or reservation forms.
• Payment information: such as your credit or debit card information, necessary to process your payments.
• Reservation details: such as the dates of your stay, room preferences, and any special requests you make.
• Preferences and other requests: which may include dietary needs, accessibility, or travel preferences.
1.2 Non-Personal Information
We also collect non-personal information through the use of cookies and other technologies. This information includes:
• Usage data: such as your IP address, browser type, operating system, pages visited, time spent on our site, and geolocation data.
• Cookies: small text files stored on your device that allow us to improve your experience on our website.
2. How We Use Your Information
We use the information you provide for the following purposes:
2.1 Service Provision
• Process and manage your reservations at Hotel Blu Galápagos, including confirming your booking and any special requests you have made.
• Provide you with personalized services during your stay at the hotel, ensuring that your preferences and needs are met.
2.2 Communications
• Send communications related to your stay, including confirmations, reminders, updates on your reservation, and follow-up communications.
• Send promotional information and special offers, provided you have given your consent to receive such communications.
2.3 Improvements and Analysis
• Analyze browsing behavior and other non-personal data to improve our website and personalize your experience.
• Optimize content and improve the quality of our services based on feedback and usage analysis.
3. Sharing Information
We do not sell or rent your personal information to third parties under any circumstances. However, we may share your information with:
3.1 Service Providers
We share your personal information with third-party service providers, such as payment processors, online reservation systems, or digital marketing agencies. These providers are required to comply with strict confidentiality clauses and may only use your information to provide the contracted services.
3.2 Legal Compliance
We may disclose your information when necessary to comply with a legal obligation or in response to legitimate requests from government authorities.
4. Data Security
At Hotel Blu Galápagos, we implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or alteration. These measures include:
• Encryption of sensitive data during transmission.
• Firewall protection and other security technologies to prevent unauthorized access.
• Restricted access to personal information, ensuring that only authorized personnel can access your data.
Despite our efforts, we cannot guarantee absolute security of information transmitted over the internet.
5. Your Rights
In accordance with the Organic Law on Data Protection of Ecuador, you have the following rights regarding your personal information:
• Access: You may request information about the personal data we hold about you.
• Rectification: You have the right to correct inaccurate or incomplete personal data.
• Erasure: You may request that we delete your personal information when it is no longer necessary for the purposes for which it was collected.
• Objection: You can object to the processing of your data in certain circumstances, such as for marketing purposes.
If you wish to exercise any of these rights, you can contact us at [contact email]. We are committed to responding to your requests within the time limits established by law.
6. Use of Cookies
Our website uses cookies and other tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you browse our website.
6.1 Types of Cookies We Use
• Essential cookies: necessary for the basic functioning of the website and to enable you to make reservations.
• Performance cookies: help us improve the website’s performance by collecting information about how you interact with our content.
• Personalization cookies: remember your preferences and allow you to browse more efficiently and personalized.
• Marketing cookies: used to show you relevant ads based on your interests and measure the effectiveness of our marketing campaigns.
6.2 Managing Cookies
You can configure your browser to block or delete cookies installed on your device. Please note that if you disable certain cookies, some functionalities of our website may not be available.
7. Links to Third-Party Sites
Our website may contain links to third-party websites. We are not responsible for the privacy policies or the content of these external websites. We recommend that you review the privacy policies of any websites you visit from our site.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless the law requires or allows for a longer retention period. When your information is no longer needed, we will securely delete it.
9. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, with the corresponding update of the revision date. We recommend that you check this page regularly to stay informed of any changes.
10. Contact
If you have any questions or concerns about this Privacy and Cookies Policy, or about how we handle your personal data, you can contact us through the following means:
• Email: info@blugalapagos.com
• Phone: +593964083678
• Postal address: Av. Charles Darwin, Puerto Ayora, Santa Cruz, Galapagos – Ecuador